At Tova Camera, we want you to feel confident with every purchase. If something isn’t right, we’re here to assist with your return.

Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition

  • It should be returned with its original packaging and all included accessories

  • Return requests must be made within 3 days of receiving your order

  • Items that have been used, damaged, or altered will not be accepted

We encourage you to inspect your order immediately upon delivery.

How to Request a Return

To begin the return process, email us at
[email protected]
Please include:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos if the item arrived damaged or incorrect

Our team will review your request and respond with the next steps within 1–2 business days.

Return Process

Once your return is approved:

  • We’ll guide you on how to securely pack and return the item

  • You may be asked to drop off the item or prepare it for pickup, depending on your location

  • Items must be returned in secure packaging to avoid damage during transit

Refunds

As we only accept Cash on Delivery (COD):

  • Refunds will be issued as store credit or product exchange

  • Refunds or exchanges are processed only after we inspect the returned item

If the returned item does not meet our return standards, it will be sent back to you.

Non-Returnable Items

We do not accept returns for:

  • Custom or personalized products

  • Items marked as final sale

  • Used or modified items

Non-returnable conditions are also mentioned on applicable product pages.

Need Help?

For any return-related assistance, write to us at
[email protected]